A little help.
A clearer next step.
Start with these common questions about capture, review, and your data.
Is the app fully bilingual?
This website is available in Arabic and English. The current published Beta support notes describe the app as English-first with Arabic coverage still expanding; full app-language parity has not been verified.
Why was a transaction not captured?
Check capture permissions and the relevant automation or notification setup. Some messages do not include enough information. You can add the transaction manually or paste supported text.
Why is an entry waiting for review?
The available details may be incomplete or uncertain. Open the review queue, check the amount, merchant, and category, and correct the entry.
Does Pizat connect to my bank?
No direct bank connection is part of Pizat’s launch scope. Capture uses supported information exposed through permissions or automations you configure.
Can support recover my backup passphrase?
No. Keep the passphrase somewhere safe. Optional cloud backups are encrypted, and support cannot recover a forgotten passphrase.
What should I include in a bug report?
Include your app version, device and OS, the steps you took, and what happened. Use synthetic examples; remove names, account/card numbers, balances, and raw bank messages.
Still need help?
[email protected]What Pizat supports
Pizat supports manual and clipboard capture, optional Android payment- notification capture, and iPhone capture through configured Shortcuts or App Intents. Pizat cannot read your full Apple Wallet or Google Wallet history and does not connect directly to banks.
Sharing a merchant summary
Review the merchant summary before sharing and check the selected recipient. Cancel the preview to exit before opening sharing options. Opening the sharing options does not confirm delivery. Once shared, copies are managed by the recipient app and are not removed by Pizat's deletion controls.
If a transaction is missing
- Open Settings and verify that your intended capture method is set up.
- Check the Review queue for uncertain or incomplete captures.
- Use manual or clipboard capture when a platform signal is unavailable.
- For foreign currency, confirm that the original amount and currency are present; Pizat will show the base-currency conversion or a retry state when a rate is unavailable.
Backup and restore
Backups are optional. Their contents are encrypted with your passphrase before upload; operational metadata, such as backup dates and app versions, remains outside that encryption. Pizat cannot recover a forgotten passphrase. A local-data reset does not automatically delete your cloud backup; use the separate cloud deletion control when required.
Delete your data
Delete individual transactions from their detail screen. To remove all local Pizat data, use the guarded Delete all data action in Settings. To remove the encrypted cloud artifact, use the separate cloud-backup deletion action.
Beta limitations
- Capture depends on information exposed by your device and setup.
- Exchange rates are estimates unless you enter an issuer-posted amount.
- The first Beta is English-first; Arabic coverage is still expanding.
- Pizat is not a bank, payment service, or accounting system.
Report a problem
Email [email protected]. Include the app version, device model, operating-system version, the screen or capture method involved, and steps to reproduce. Do not send bank credentials, complete card numbers, backup passphrases, signing keys, or unredacted financial notifications.
We aim to acknowledge ordinary requests within 5 business days and urgent privacy or security reports within 48 hours.
Privacy or security concerns
Use the same monitored address with the subject “Privacy” or “Security”. Omar Abdon is the incident owner. Do not attach secrets or unredacted transaction data.